General Info & Appointments:
Zap can be contacted via e-mail at or by calling 773-376-2278, Monday- Friday 10am-5 pm. Prop viewings are by appointment only. We are not open to the general public. Contact us to schedule an appointment, check availability of props, or place items on hold. Appointments are free. However, any appointments requiring special services such as having large items pulled, will be subject to a non-negotiable fee of $45.00/ per hour due at the time of appointment.
Rates and Terms:
Rental items are priced at a percentage of their retail value. Use our contact form to obtain a quote for a particular item. All rates are for weekly rentals. Props are due back 7 days from the first day of rental. Additional weeks are charged at a rate of 50% for the second week and 25% per week for the the third week and beyond. We do not offer alternative rates for short term or daily rentals.
Holds & Reservations:
Props may be placed on hold or confirmed/ordered by phone or e-mail. If reserving an item for a date more than a week away, a 25% non-refundable deposit may be required to hold the rental.
For large items that require significant labor to get ready for rental, a 25% non-refundable deposit is due at least two business days prior to pick up. Full payment is required at time of pick up. Production rentals must establish credit and an account prior to the first pick up.
Payment and Renter Information:
Credit Card (MC, VISA, AMEX, Discover), company check, and cash are acceptable forms of payment. All rentals must be paid in full by the time of pick up unless other arrangements are made. Once an order is finalized and leaves our warehouse, payment is non-refundable. For the duration of the rental period, we require a copy of a valid ID and a credit card number to be kept on file in the event of loss or damage to the rental item. Certain rental items require an additional form of ID or other documentation.
All items are rented as- is. If you have any questions about the appearance or condition of an item, we encourage you to make an appointment to view items in person prior to renting. It is our policy that the renter shall examine and inspect any Props rented to determine that the Props are safe and in good working order. Such examination and inspection shall occur at the time of pickup or as soon as reasonable after receipt of the Props and always before the first use of the Props. The renter's pick up of any Props shall constitute an acknowledgement by renter that such Props are in good working order and safe, and the renter assumes all risk of liability resulting from any malfunctioning or otherwise unsafe Props.
Delivery and Pickup:
We do not offer delivery and pick up services at this time. It is the responsibility of the renting party to make all transport arrangements prior to the date of rental. We require all renters to schedule their pick up and drop off times in advance. Our loading dock hours are Mon-Fri 10 am- 5 pm.
We recommend Schlep for local delivery services if you are unable to pick up or drop off your rentals in person. Use the code: ZAPPROPS to receive 10% off your Schlep services.
Please note that if you are renting an oversized item, we require that you obtain dimensions of the rental item (we can provide these for you) and make sure it can fit in your vehicle. We do not allow items to leave in vehicles that would expose them to the elements. To ensure safe transit, please rent the appropriate vehicle for transporting our items. We do not pull any rentals until we have received payment. Please have your rental paid in full before you arrive if you would want your rental prepared by your arrival. Your rental preparation is subject to dock space.
We typically do not ship rental items. The cost of packing and shipping often exceeds the cost of the rental and thus is not cost effective for either us or our clients. Under certain circumstances, we may accommodate a shipped rental if the item is unlikely to be damaged in transit and the renter agrees to all shipping and handling costs.
We clean and pack all items before rental. If your item is wrapped when it goes out, please do your best to return it in the same packaging. We ask that our customers provide all ropes, ties, or packing blankets needed for large items to be be secured inside vehicles. If you do not want your item cleaned, please let us know at the time the rental is arranged.
Damages & Deposit:
The customer is responsible for any damage to items beyond the original condition they were released in. A credit card number must be kept on file in the event of any damage or loss. Damages and loss may be billed as a repair, cleaning fee, or replacement.
Any alterations/repairs/intentional damage must be approved by Zap Props. In general, the only alterations that are allowed are those that improve the integrity of the piece. In the event that the renter causes any modification of any Prop without consent of Zap Props, the renter shall be responsible for all liability which may arise in connection with the modification of such Props. The renter shall be responsible for the cost, as determined by Zap Props, to repair or replace any modified Props to their original condition.
We have a full fabrication shop and are able to build custom props. Advanced notice is required for all fabricated props. Availability is limited. All custom built props are available only for purchase.
Refund & Cancellation Policy:
Rentals paid for in advance, but cancelled prior to pick up are eligible for a partial refund. Due to the labor that goes into pulling and preparing a rental, we charge a re-stocking fee equal to 25% of the rental total. Throne rentals are not eligible for any refund.