General Info & Appointments:
Zap can be contacted via e-mail at or calling 773-376-2278, Monday- Friday 9 am-5 pm. Prop viewings are by appointment only. We are not open to the general public. Contact us to schedule an appointment, check availability of props, or place items on hold. Appointments are free. However, any appointments requiring special services such as having large items pulled, will be subject to a non- negotiable fee of $45.00/ per hour due at the time of appointment.
Rates and Terms:
Rental items are priced at an estimated 15%-25% of their retail value. Use our contact form to obtain a quote for a particular item. All rates are for weekly rentals. Props are due back 7 days from the first day of rental. We do not offer alternative rates for short term or daily rentals.
Holds & Reservations:
Props may be placed on hold or confirmed/ordered by phone or e-mail.
50% of the total rental is required to place props on hold. Full payment is required at time of pickup. For large rentals, 50% of the total rental must be paid before pick up to secure the rental.
We strive to keep our props in the best possible condition, and to represent them accurately through the photography in our online catalog. However, all items are rented as- is. If you have any questions about the appearance or condition of an item, we encourage you to make an appointment to view items in person prior to renting.
Delivery and Pickup:
We do not offer delivery and pickup services at this time. It is the responsibility of the renting party to make all transport arrangements prior to the date of rental. We require all renters to schedule their pickup and drop off times in advance. Our loading hours are Mon-Fri 9:30 am- 5 pm.
We recommend Schlep for local delivery services if you are unable to pick up or drop off your rentals in person. Use the code: ZAPPROPS to receive 10% off your Schlep services.
Please note that if you are renting an oversized item, we require that you obtain dimensions of the rental item (we can provide these for you) and make sure it can fit in your vehicle. We do not allow items to leave in vehicles that would expose them to the elements. To ensure safe transit, please rent the appropriate vehicle for transporting our items. We do not pull any rentals until we have received payment. Please have your rental paid in full before you arrive if you would want your rental prepared by your arrival. Your rental preparation is subject to dock space.
We typically do not ship rental items. The cost of packing and shipping often exceeds the cost of the rental and thus is not cost effective for either us or our clients. Under certain circumstances we may accommodate a shipped rental if the recipient has an account with us
We clean and pack all items before rental. If your item is wrapped when it goes out, please do your best to return it in the same packaging. We ask that our customers provide all ropes, ties, or packing blankets needed for large items to be be secured inside vehicles.
The customer is responsible for any damage to items beyond the original condition it was released in. A credit card number must be kept on file in the event of any damage or loss. Damages may be billed as a repair, cleaning fee, or replacement.
Credit Card (MC, VISA, AMEX, Discover) or company check, and cash are acceptable forms of payment. All rentals must be paid in full by the time of pick up unless other arrangements are made. Once an order is finalized and leaves our warehouse, payment is not refundable. For the duration of the rental period, we require a copy of a valid ID and a credit card number to be kept on file in the event of loss or damage to the rental item. Certain rental items require an additional form of id or other documentation.
Any alterations/repairs must be approved by the owner. In general, the only alterations that are allowed are those that improve the integrity of the piece.
We have a full fabrication shop and are able to build custom props. Advanced notice is required for all fabricated props. Availability is limited. All custom built props are available only for purchase.
Refund & Cancellation Policy:
Rentals paid for in advance, but cancelled prior to pick up are eligible for a partial refund. Due to the labor that goes into pulling and preparing a rental, we charge a re-stocking fee equal to 25% of the rental total. Throne rentals are not eligible for any refund.
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